Market Intelligence

An opportunity to share your views and experiences of managing cyber security in the Adult Social Care sector.

February 2024

A survey for adult social care technology suppliers was launched on 30 January 2024 to understand more about how cyber security is currently managed within the adult social care sector and its supply chains. This is part of a wider programme of research looking at cyber security and data risk across the sector.

The government is committed to helping improve cyber resilience within the adult social care sector. The Department of Health and Social Care have asked Ipsos, an independent research company, and the Institute of Public Care (IPC) at Oxford Brookes University, to research the state of cyber resilience in adult social care.

Technology suppliers to the adult social care sector are being invited to take part in a survey via email, please look out for this. It should take you no more than 20 minutes to complete and is a chance for you to share how the sector could be better supported to manage cyber security.

This research will explore relationships between technology suppliers and adult social care providers, how cyber security is managed by technology suppliers, risks and implications of cyber incidents, and views on the knowledge and awareness of cyber security within the sector. If you take part, you will help the Government understand the national picture and what support could be offered to the sector to strengthen its cyber resilience.

Taking part is confidential. All the information you provide will be treated in the strictest confidence and only Ipsos will know who said what.
Adam Coe, the Cyber Policy Lead for Adult Social Care at the Department of Health and Social Care and its joint unit with the NHS, said,

“The care sector has made great strides in digital and cyber in recent years. To get future decisions on cyber right, we need to know where we are first. To help create what will be the first national cyber resilience baseline in social care ever, I recognise we are asking for your precious time to help. By taking part, you would help us set national direction that supports you and others in reducing cyber risk. I would be incredibly grateful for your time and honesty.”

The survey will launch week commencing 29 January 2024 and is expected to be completed by 1st March 2024. If you have any queries, or need any help filling out the survey, please contact Ipsos at

The research will also include a survey of care providers, qualitative discussions with care providers, technology suppliers, and leaders within the sector.

– Ipsos, an independent research company, and the Institute of Public Care (IPC) at Oxford Brookes University, on behalf DHSC.

Signposting care services to free DSPT support offer from Better Security, Better Care

August 2023

Digital Social Care have kindly put together the following information signposting CASPA members to free DSPT support and resources:

This Digital Social Care website includes the latest information regarding the 2023/24 funding available to care services as part of the Adult Social Care Digital Transformation Fund.

In many cases, care providers accessing funding to adopt a Digital Social Care Record (DSCR) need to have completed the Data Security & Protection Toolkit (DSPT). The DSPT is a self-assessment tool that all CQC registered providers should complete annually to demonstrate they have good data and cyber security practices in place. It also gives providers access to shared systems like GP Connect and NHSMail. 

We’ve heard that some tech suppliers help their clients through the DSPT, and wanted to remind you that we facilitate Better Security, Better Care – the official free support programme for adult social care providers completing the DSPT. You can signpost providers to this free support package, which includes:

We have a downloadable leaflet and copy that you can share with your clients about our free support. 

We also have information for software and tech suppliers on our website, including how to get in touch with a success story. We’re always keen to hear from your clients who have had a good experience with your software and services. We hold short interviews with providers and publish monthly Success Stories to the Digital Social Care website. If you’d like to get involved, have any questions about any of the above or would like more information, please contact Steph directly ( who can arrange this with you. 

Best wishes,

The Digital Social Care Team

Update on Data Protection and Digital Information Bill: Information Standards for Health and Adult Social Care - NHS Transformation Directorate

June 2023


The Data Protection and Digital Information (DPDI) Bill, formerly Department of Digital, Culture, Media and Sport (DCMS) and now the Department for Science, Innovation and Technology (DSIT), was re-introduced in the House of Commons on March 2023.

This follows its initial introduction on 18 July 2022 and subsequently being paused due to ministerial changes and the prioritisation of emergency legislation. DHSC’s measure within this Bill will extend the application of information standards so that it includes providers of IT products and services to the health and social care system.

This measure ensures that those involved in the processing of health or care information are accountable for meeting basic information standards that enable the appropriate access to the right person’s data, at the right time, by the right individuals, ensuring they receive the necessary care.

For any immediate queries about the bill please contact

Digital Leadership Programme - Skills for Care and The National Care Forum

March 2023


The newly refreshed Digital Leadership Programme, a four day programme delivered digitally by The National Care Forum and Skills for Care is designed specifically for registered managers working in social care.

Further information can be found at the following link:

CQC awarded funding to encourage innovation

March 2023


Through the Regulators’ Pioneer Fund, the Care Quality Commission has recently been awarded £118,004 of funding to explore and pilot ways of developing the right regulatory environment for innovation to flourish.

More information on this important work that we think will be of interest to CASPA members can be found here:

GP Connect - Data sharing in a care setting

February 2023


Please find below an article and supporting guidance from Digital Social Care on GP Connect which we believe will be of interest to our members:



NIHR research funding opportunity in digital technologies for social care

February 2023


In 2024, the NIHR Health Technology Assessment Programme (HTA) will publish a funding call for research studies to assess the effectiveness and cost effectiveness of digital technology-enabled interventions deployed in social care.
To support the development of collaborations for research in this area, the HTA programme has launched a funding opportunity for project teams to receive up to £200,000 to develop a research proposal. Applicants do not need to have all the expertise required for conducting the assessment of digital technologies at the time of the application. What is required is that they present a credible strategy for building – within the 12-month duration of the award – a team capable of delivering a high-quality assessment, and a key objective will be an application to the Social Care Digital Technology Assessment 2024 call mentioned above. On 2 February 2023 10.30-11.30am there will be a webinar about this funding opportunity. Further information here: 
If you have any questions, please email Theresa Ellmers – Research Manager at NIHR directly on:

Lessons learnt from Advanced Cyber attack

November 2022


On the 6th August 2022, Advanced Health and Care declared that they had a cyber attack on their Social Care products, which extended to their Health products. 

Lessons learnt
Without going into the details of the cause of the cyber attack, the following four issues have been learnt that CASPA believes are suitable for all software providers to social care to follow.

1. All technology in use by any product must be fully supported and patched against all known vulnerabilities. Fully cloud based IaaS providers provide this by default – but is not the only solution, but if not cloud based then the processes need to be in place to ensure the infrastructure is fully maintained.

2. There needs to be a fully tested, documented and audited disaster recovery plan with infrastructure that can be built from scratch and backups that are segregated from the production systems to ensure that any attack on the production systems can not leak to the backups.

3. Where a company supplies multiple products, each product should be on fully segregated infrastructure so that there can be no opportunity for an attack to leak from one product to any other.

4. Technology suppliers need to retain third party services to attempt penetration at regular intervals – penetration testing will give assurance that systems have been tested and are up-to-date with most recent patches that resolve known vulnerabilities. Third party penetration testing should be undertaken at least annually due to the rapidly changing technology in the modern world.

The Department of Health Social Care announces new social care minister - Helen Whately

The Department of Health Social Care has announced the responsibilities of its new ministerial team and has confirmed the person responsible for overseeing the social care sector.

The new social care minister, Helen Whately, was the secretary of state for Social Care in 2020.

GK, CASPA’s newly appointed Public Affairs partner, have put together a short biography of the new minister, which you can download below.

Invitation to The IT Supplier Forum

You are invited to the first Department of Health and Social Care forum for IT suppliers to the Adult Social Care sector.

The forum will be held virtually on Wednesday, the 7th of December 2022, from 10:00 am to 12:00 pm.

Teams presenting from within DHSC include:
Charging Reform
Liberty Protection Safeguards (LPS)
Client Level Data (CLD)
Digitising Social Care (DiSC)
Adult Social Care Terminology

Please pass this on to any other interested parties and through your networks.

The forum will be an opportunity for programmes and projects across the department to set out their latest updates, and for IT suppliers to ask questions of those involved, as well as an opportunity to draw together workstreams across the social care IT sector. We want to maintain strong working relationships with the ASC supplier market and hope this forum will enable collaboration, and support and shape the way we work in the future.

Mircosoft Teams – click here to join the meeting.

Meeting ID: 320 339 415 926
Passcode: VTWQqB

Join with a video conferencing device: Video Conference ID: 122 351 802 8

Or call in: Phone Conference ID: 276 075 328#

Data Protection and Digital Information Bill

NHS England has asked CASPA to share the attached slides regarding a Department of Culture Media and Sports’ Bill on Information Standards for Health and Adult Social Care.

The full Bill and supporting documents can be found here.

CASPA has significant concerns about this Bill and the impact on the social care software market. The Bill gives wide-ranging powers to public authorities to enforce adherence to standard frameworks, including functional requirements such as how the software works. It goes well beyond what is necessary to enable interoperability between health and social care.

For context, the provisions have been added to the Bill as a result of issues the NHS has with large software providers, who they have had difficult relationships with, in meeting development of their needs. This is not relevant to the social care market and risks misuse, is likely to be unenforceable, whilst causing unnecessary market disruption.

NHS England is calling for use cases in support of the Bill. Instead, we strongly recommend that CASPA members respond to the call for evidence to express their concern over the Bill and its potential impact on the social care software market. Please submit your views to:

Chancellor announces Autumn Statement - 17th November 2022

Please find below a memo prepared by GK, CASPA’s newly appointed Public Affairs partner that we believe will be of interest to our members:

NHS Transformation Directorate Interoperability; request for evidence

We would like to recognise the effort and hard work many people put in to improve interoperability across the NHS & Care ecosystem. Much has been achieved that we should recognise, equally much remains to be done. In order to help with this continued effort we are reaching out widely across this community of interest ecosystem for your help.

The NHS Transformation Directorate would like to request your support with the following:

  • Crowdsourcing Existing Use Cases (especially on interoperability, integration, data architecture issues and blockers in patient pathways that involve several care settings). We welcome your use cases and please send it to Please do not write a new use case but send us your existing work. There is no form or template to complete. A set of slides are attached with further information.
  • Survey on blockers to standard adoption (to identify quantitative evidence and a prioritised list of blockers to adoption which will be used to develop further policy and measures for boosting standards adoption).This is the link to the survey and it will take approximately 15 minutes to complete. We ask that you cascade these to your member, or constituent bodies and network, as well as providing a response. If you have further questions, please contact  with “Blockers Survey” in the subject line. Further information is attached.

This is an opportunity for us to gain your insight into the issues and blockers to open data architecture, data liquidity and data interoperability, and will be extremely beneficial in the planning of future national health and social care strategy. Results will also be used to inform current EPR strategies, and to improve levels of interoperability across the NHS through the development and adoption of standard.

We commit to feeding back the outputs & learning from this collection so you can see how we are using this to help shape future approaches.

Many thanks again for your help

Sonia Patel
Dave Turner
Luke Readman

NHS Transformation (NHST) Upcoming Funding Reform Plans

CASPA has engaged with the NHS Transformation (NHST) team responsible for establishing the technological requirements for the upcoming funding reform plans.   As a result, NHST has identified a need to learn more about the current software used by care providers which could support their work and may offer future opportunities for their programmes.   This offers a great opportunity for CASPA to demonstrate the capability of social care software to ensure we are given due consideration in service design.

Mason Advisory is assisting NHST in the discovery phase of planning and would like to conduct interviews with a broad range of CASPA members who have invoicing functionality in their software.  If you would like to partake in the interviews, please email as follows:




Mason Advisory has also been provided with the CASPA Membership list so they may also reach out to you directly.

NHST has also agreed to regular updates with CASPA on their plans for funding reform which we will keep members informed of.

NHSX Standards & Interoperability Participant Recruitment Survey